Michelle W.May 12, 2024
John and Jason, along with the other 2 employees in the back loading area were very helpful today. My online order was confirmed ready for pick-up. After driving an hour to get there they only had 3 of the 8 items I needed. They called other stores trying to find them. They went above and beyond with wonderful customer service to make the stores mistake right. Not many stores have amazing customer service anymore.
xStarsFaded (.May 8, 2024
Very kind and helpful employees, helped me look for the right bolt for about 30 mins. I settled with ones that were similar enough but they didn't work out. Either way the customer service was great, I'll definitely be coming back.
Jason H.Apr 24, 2024
Excellent customer service, knowledgeable employees to help select products. Went for spring lawn care guidance and left with exactly what I needed. Nice to have community hardware stores.
The P.Apr 20, 2024
We were shopping for a Weber grill at the Ace Hardware in Florence. It is a busy store, however they employ plenty qualified workers. We requested assistance with the grills. It was a merely 1 minute and a friendly guy who introduced himself as Dennis showed up and asked, "What can I do to help?" He was very knowledgeable, helpful, and quite patient. He led us in the right direction to the perfect model for us. Dennis's wife was our cashier and she was just as pleasant as well. Dennis and another guy were waiting by the exit door to load and secure our new Weber Genesis into the back of our truck. Within just a few minutes we were driving out of the parking lot!!
